Fast changing market dynamics and business environment worldwide have forced businesses to focus on rapid innovation to grow their market share and customer base. Businesses are also focusing on redesigning themselves in order to maintain their competitiveness. Apart from the decentralization of authority and moving towards being a customer driven company, businesses are also … [Read more...] about Team based organizational structure and its benefits
Industrywide across various sectors businesses have increased their focus on improving customer experience to maintain higher customer loyalty. Most businesses collect customer feedback to know their satisfaction level and learn about areas where they can make improvements. It is an effective method to grow customer satisfaction and maintain higher trust among customers. … [Read more...] about How can businesses collect customer feedback?
Customers have become the central focus of businesses in the twenty first century. A lot of information and control is there in the hands of businesses. It is why businesses have increased their focus on customer experience and customer service. Companies understand the value of being customer driven and several of them are known for their obsession with customer experience. … [Read more...] about How to be a customer driven or customer centric company
Businesses of all sizes use social media for promotions, customer engagement and increase sales. The role of social media in terms of business marketing and customer engagement has continued to grow. Now businesses of all sizes including big and small maintain social media accounts to reach their customers and grow brand awareness. However, the role of social media has grown … [Read more...] about Benefits of social media analytics for businesses
One of the main concerns for the project managers is that the outcomes of each project meet the expectations. this is why the project managers need to implement processes that ensure quality outcomes. Quality Assurance (QA) helps ensure that the project team produces quality deliverables. QA is among the most important final steps included in a project roadmap. Across … [Read more...] about Quality assurance in project management and its types