BUSINESS

How can businesses collect customer feedback?

Industrywide across various sectors businesses have increased their focus on improving customer experience to maintain higher customer loyalty. Most businesses collect customer feedback to know their satisfaction level and learn about areas where they can make improvements. It is an effective method to grow customer satisfaction and maintain higher trust among customers. Businesses rely on …

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How to be a customer driven or customer centric company

Customers have become the central focus of businesses in the twenty first century. A lot of information and control is there in the hands of businesses. It is why businesses have increased their focus on customer experience and customer service. Companies understand the value of being customer driven and several of them are known for …

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Quality assurance in project management and its types

One of the main concerns for the project managers is that the outcomes of each project meet the expectations. this is why the project managers need to implement processes that ensure quality outcomes. Quality Assurance (QA) helps ensure that the project team produces quality deliverables. QA is among the most important final steps included in …

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